Terms of Service

1. Acceptance

These terms govern your use of Embarko. By creating an account, deploying an app, or using a deploy token, you agree to them. If you do not agree, do not use the service. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

2. What Embarko does

Embarko takes an app your AI agent has built and runs it on the internet. You (or your agent) send the app's source to ship.embarko.ai; we build it, run it, and serve it over HTTPS at <app-name>.embarko.app or a custom domain you connect. Depending on your plan, a live app can also use the database, file storage, login, and backup features described on our pricing page and in the documentation.

Unlike a static host, we execute the code you send us. That means your app's behaviour is your responsibility: what it does, what data it collects, who it serves, and what third-party services it calls from inside our infrastructure.

3. Accounts, workspaces, and deploy tokens

An Embarko account belongs to a person; apps belong to a workspace. A deploy token authenticates as a workspace rather than as a user, so anything deployed with it belongs to that workspace and is manageable by its members — not only by whoever ran the deploy.

• Projects create themselves. The first deploy of a new app name creates its project under your token's workspace. No dashboard step is required first.
• App names are unique platform-wide, because an app name is also its subdomain. A name already held by another workspace cannot be reused.
• Tokens are secrets, and yours to guard. Anyone holding a token can deploy as your workspace. Revoke a leaked token from your token settings; we are not responsible for deploys made with a token you failed to protect.

4. Plans, limits, and payment

Each plan sets how many apps you may run at once and how much usage is included. Current plans and prices are published on the pricing page. Paid plans are billed in advance for the period shown at checkout, are charged to the card you have on file, and renew automatically until you cancel. Card details are handled by our payment processor; we never store your card number.

We may adjust rate limits, build limits, storage limits, and resource ceilings to keep the platform stable and to prevent abuse. Where a change materially reduces what your current plan includes, we will give notice before it takes effect. We will also give notice before a price change, and it applies from your next billing period.

5. Fair use

Embarko is designed for normal use of the apps deployed on the platform. Plans include resources intended to support reasonable usage for the apps covered by your plan.

We may limit, restrict, or suspend usage when an app or account:

• Consumes substantially more compute, memory, storage, bandwidth, or other resources than reasonably expected for its plan.
• Creates sustained or unusually high load that affects Embarko or other customers.
• Generates excessive automated requests, builds, deployments, logs, or other platform activity.
• Uses Embarko primarily as a general-purpose compute, storage, proxy, relay, or traffic-generation service.
• Attempts to bypass plan limits, rate limits, or other platform controls.

Fair use is assessed based on the nature, duration, and impact of usage rather than a single fixed threshold.

If an app regularly exceeds what is reasonably supported by its plan, we may ask you to move to a more suitable plan or adjust the workload. Where reasonably possible, we will give you an opportunity to do so before restricting the service.

This policy does not replace our acceptable use rules below or any specific limits stated for a plan. We may take immediate action where necessary to protect Embarko, our infrastructure, or other customers.

6. Your app and your content

You own your app, your source code, and the data your app stores. We claim no rights to any of it. We store, build, run, and serve it solely to provide the service to you, and — where your plan includes backups — to keep the copies needed to restore it.

Apps deployed to a workspace belong to that workspace. Its members can update, redeploy, or delete them, and the apps stay with the workspace if the person who deployed them leaves.

7. Acceptable use

You may not deploy or use an app on Embarko to:

• Do anything illegal under the law that applies to you or to us.
• Distribute malware, run phishing pages, or otherwise deceive the people who visit it.
• Send unsolicited bulk email, or host pages generated in bulk to manipulate search engines.
• Host content that exploits or endangers minors.
• Infringe anyone else's intellectual property or privacy rights.
• Consume resources in ways the platform is not for — cryptocurrency mining, proxying or relaying traffic for third parties, load generation against other systems, or attempts to escape your app's isolation or reach other customers' data.

We may remove an app, suspend a token, or suspend an account that breaks these rules, and for a live phishing or malware page we will usually do so before contacting you. Anyone can report abuse.

8. Availability

We work to keep Embarko and the apps on it available, and we publish incidents on our status page. We do not offer a contractual uptime guarantee on the plans listed publicly. Deploys, builds, and restarts can interrupt an app briefly, and we may take an app offline temporarily where it threatens the stability or security of the platform.

9. Suspension, termination, and deletion

You can delete an app at any time from the console or the API, and you can close your account whenever you like. Deleting an app removes its running instance, its stored data, and its backups; deleting a workspace removes all of its apps the same way.

Every deletion can be undone for 7 days. If you delete an app or a workspace, or close your account, email hello@embarko.ai within 7 days and we will restore it. After 7 days the deletion is permanent and we cannot recover it.

We may suspend or terminate access for a breach of these terms, for non-payment after notice, or where we must to protect the platform or other customers. If we terminate your account, you have 7 days to ask us for a copy of your apps and their data. After that we delete them permanently.

10. Warranties and liability

Embarko is provided as-is, without warranties of any kind, express or implied. We are not liable for lost profits, lost data, or indirect or consequential damages arising from your use of the service.

Keep your own copy of anything you cannot afford to lose. Backups are a convenience — on the plans that include them — and not a substitute for your own source control.

11. Changes to these terms

We may update these terms. When we do, we update the date at the top of this page, and for material changes we will notify account holders by email. Continuing to use Embarko after a change takes effect means you accept the updated terms.

12. Your legal rights

Nothing here limits rights you have under consumer protection law that cannot be waived by agreement. Embarko is operated by SuperHeroes Inc., 651 N Broad St, Suite 201, Middletown, Delaware 19702.

13. Contact

Questions about these terms? Email hello@embarko.ai.